+ 
FAQ: Frequently Asked Questions Color Perla Village
Any doubts about your next beach holiday? Find the answer here or contact us!
RESERVATION
VALIDITY OF THE RESERVATION
Each reservation will be valid if followed by a deposit of 30% of the total amount of the stay to be sent within 7 days of receipt of the confirmation, unless otherwise specified within the quote or current promotions.
COLOR HOLIDAY GUARANTEE
What happens if you can't leave?
A 30% deposit is required upon booking, to be sent within 7 days.
In the event of cancellation up to 30 days before the date of arrival, the amount paid will be refunded in full.
In the event of cancellation up to 7 days prior to arrival, a voucher will be issued which will serve as a voucher that can be spent within 2 years of issue in all Color Holiday establishments and is transferable at a later date.
If the cancellation is communicated 6 days prior to arrival, the entire amount paid will be retained.
A 30% deposit is required upon booking, to be sent within 7 days.
In the event of cancellation up to 30 days before the date of arrival, the amount paid will be refunded in full.
In the event of cancellation up to 7 days prior to arrival, a voucher will be issued which will serve as a voucher that can be spent within 2 years of issue in all Color Holiday establishments and is transferable at a later date.
If the cancellation is communicated 6 days prior to arrival, the entire amount paid will be retained.
HOURS
WHAT TIME IS CHECK IN?
Check-in time is from 2:00pm. If you arrive before that time, you can already register and start enjoying all our services such as All Inclusive, parking, lunch and we will also check if we can deliver your room as soon as possible and let you know when it is ready.
WHAT TIME IS CHECK OUT?
We kindly ask our guests to vacate the rooms by 10:00 am. To avoid queues or waiting, we advise guests to pay their bill the night before or during their stay. Late check-out can be requested subject to availability directly at reception at an additional cost.
RESTAURANT
IS LUNCH INCLUDED ON THE DAY OF ARRIVAL OR DEPARTURE?
Our treatments start with lunch on the day of arrival and end with breakfast on the day of departure. Any lunch not taken on arrival can be made up on the day of departure by packed lunch.
ALLERGIES, INTOLERANCES AND SPECIAL DIETARY NEEDS
We cannot guarantee the non-contamination of products as we do not have kitchens dedicated to dealing with severe intolerances or allergies (e.g., celiac disease), so in order to protect you, we ask you to contact us so that we can analyse together the best solution for both parties.
PAYMENTS
EARLY DEPARTURE
In the event of early departure, the customer shall pay a cancellation fee of 3 nights. In the case of non-refundable packages and rates, the full amount shall be retained.
HOW CAN THE STAY BE PAID FOR?
Payment directly at the hotel by cash, debit, cheque and credit card (Visa and MasterCard).
CHILDREN
WHAT SHOULD I BRING FOR THE KIDS?
The real question is: what shouldn't I bring? Pack light because in the hotel you will find high chairs, safety rails, pushchairs, nightlights, bath tubs, camp beds, bicycle seats, disposable bibs and plastic dishes, bottle warmers and toilet reducers.
REGULATIONS
WHAT IS THE COLOR CARD FOR?
With our Color Card you can accumulate points for every holiday to get prizes, discounts and free days.
CAN I BRING MY PET ON HOLIDAY?
Your furry friends are welcome! We accept small pets (max. 30 kg), we will add a small surcharge to your holiday for room sanitation at the end of your stay. Pets are not allowed in the restaurant and pool.